Refund policy

At Veridan, we want customers to receive the correct product in good condition.

Returns or exchanges are available only if:
• The item received is damaged
• The item is defective
• The wrong product was delivered

To request support, please contact us within 24 hours of receiving your order.

Required Proof
Please provide clear pictures or video showing:
• The product received
• The issue or damage
• The packaging
• Your order details

Conditions
The product must be unused, in its original condition, and with packaging where possible.

Non-Returnable Cases
Returns or exchanges are not available for:
• Change of mind
• Product ordered by mistake
• Item damaged after use
• Product without clear proof
• Requests made too late after delivery

Return Shipping
If the issue is confirmed as damaged, defective, or wrong item, Veridan will guide the customer about the next step. Return shipping responsibility may depend on the case and courier process.

Resolution
After reviewing your request, we may offer a replacement, exchange, refund, or other suitable solution depending on the case.

Contact
For return or exchange support, contact us through our Contact page or support channels.